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Contact Us

EveryBody eBikes is a specialist ebike store. Our collection of electric bikes and electric trikes cater to a large audience from different walks of life. We also specialise in customising our bikes and trikes for people living with mobility concerns or those who live with a disability.

Our aim is to make ebikes available for EveryBody.

Our experienced staff can assist you with your enquiry. We can provide advice on bike selection and performance to suit your riding skills, your intended journeys, your lifestyle, your body shape and your budget. 

We are happy to talk about options to suit you in person at our store or on the phone. 

Please leave your number by submitting the form below or call us on
0409 126 669 to discuss your needs.

  • We have been in the electric bike business for over 16 years
  • We encourage test rides to help you select based on your riding style, body shape and budget
  • If you are considering custom builds or second-hand purchases, we can highlight some of the key considerations before you make the decision
  • We can test batteries and chargers but do not repack batteries
  • We have a dedicated team to service, repair your e-bike and we stock a wide range of spare parts to keep you on the road. Servicing of non BF e-bikes is at our discretion!
  • If you would like to review our NDIS quality and safeguards procedures, please review the links below

 

Retail Shop and Workshop | 488 Lutwyche Road Lutwyche

Usual hours:

Tuesday - 9 AM to 5 PM

Wednesday - 9 AM to 5 PM

Thursday - 9 AM to 5 PM

Friday  9 AM to 5 PM

Saturday - 9 AM to 4 PM

Sunday – CLOSED

Monday - CLOSED

Service drop offs can be arranged outside these hours, by appointment.

Brisbane

Shop mobile: 0409 126 669

Option 1 - sales

Option 2 - workshop

Option 3 - NDIS enquiries

Option 4 - accounts

Our policies, procedures and ways to provide feedback

Our team

Customers are really important but so are our team. We take our HR responsibilities seriously and upskill our staff to be able to make the most of their roles.  All our staff in contact with NDIS participants are also screened and complete the recommended online training to protect you, to protect us and to protect the supply of ongoing services.

Customer Feedback

Customers may want to provide feedback or make a complaint about the services provided by EveryBody eBikes. It is important to us that you feel supported to be able to provide this feedback. EveryBody eBikes is committed to a positive complaints culture and making things better for our customers. To provide your feedback, please complete the form above

Management of Incidents at EveryBody eBikes

We have an Incident Management Policy and Procedure, which complies with the NDIS Practice Standards. We are committed to informing our customers and their families and/or support persons involved in any incident at every step, where relevant, in the process including how you may be involved in the management and resolution of the incident. We will provide a written summary for our families regarding the outcome when requested and our staff receive information and training in our incident management processes. If the incident is critical or serious and requires a report to the NDIS Commission, EveryBody eBikes will report that incident within a 24 hour period as required by legislation.  We will provide a copy of our Incident Management Policy if required or requested. 

Complaints Management

EveryBody eBikes encourages feedback. We know that sometimes this is not always positive. We urge you to speak with us if any aspect of our service is not as you would hope. We also realise that complaints may need to be handled discreetly and we have a complaints policy which complies with the NDIS (Complaints Management and Resolution) Rules 2018 for the complainant and for the service provider. All EveryBody eBIkes staff comply with the NDIS Code of Conduct and receive training and information in complaints management and resolution.

NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The Commission registers and regulates NDIS providers to provide national consistency, promote safety and quality and respond to concerns and complaints about NDIS supports and services. 

Risk management

We take safety seriously at EveryBody eBikes. We have a full risk management process for the handling of lithium-ion batteries to safeguard our staff and our customers. To find out how we treat such issues, please read our risk management process and as part of our incident management process. EveryBody eBikes maintains appropriate insurances for our business.